Return And Exchange Policy

Return & Exchange Policy – Radha Wood & Decor

At Radha Wood & Decor, every product is handcrafted with care, precision, and attention to detail. Since our items are handmade and carefully packed, returns are limited — however, customer satisfaction is our priority. Please read our policy carefully before placing an order.

📦 Damaged Product Policy (Important)

We provide easy exchange support in case your order arrives damaged during transit.

To claim an exchange, please follow these steps:

  1. Record a clear unboxing video while opening the parcel.

  2. The video must:

    • Start before opening the package

    • Clearly show the sealed parcel

    • Capture the entire unboxing process continuously

  3. If damage is found, send the video within 24 hours of delivery to our support team.

📩 Send video proof via:

  • WhatsApp: 9720345876

  • Email: radhawood.vrindavan@gmail.com

⚠️ Without an unboxing video, damage claims cannot be accepted.

🔁 Exchange Process

Once your claim is verified:

  • Exchange approval will be provided within 24 hours.

  • A replacement product will be dispatched the next working day.

  • No extra charges will be applied for approved damage cases.

🚫 Returns Policy

Because our products are:

  • Handmade

  • Customized or made-to-order

  • Carefully crafted decor items

We do not accept returns for:

  • Change of mind

  • Wrong size selection by customer

  • Minor color or texture variations (natural in handmade products)

🛠 Handmade Product Disclaimer

Each Radha Wood & Decor item is handcrafted using wood, resin, ceramic, or natural materials. Slight variations in:

  • texture

  • grain pattern

  • finish

  • color tone

are part of the handmade beauty and not considered defects.

📏 Order Accuracy

Please check:

  • Size

  • Design

  • Customization details

carefully before placing your order. If you need assistance, our team is happy to help before purchase.

📞 Support & Assistance

We believe in building trust through transparency and service.

For any issue or support request:

Radha Wood & Decor Support Team
📧 Email: support@radhawood.com
📱 WhatsApp: 9720345876
🌐 Website: https://radhawood.com

❤️ Our Promise

Every product we create carries devotion, craftsmanship, and passion. If something goes wrong during delivery, we stand with you and ensure a smooth and quick resolution.

Thank you for trusting Radha Wood & Decor.